Tag: community management
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Link: How to Use the “Network Density” Formula to Measure the Health of a Community
I’m a sucker for engagement formulas, especially when they help provide a means to quantitatively track something that sounds as fluffy and qualitative as “the health of a community.” Great ideas here for community managers and related parties: How to Use the “Network Density” Formula to Measure the Health of a Community
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Customer service, community management, and comment threads
If you’re reading this, you’ve probably been on one side (or quite possibly the other) of an exchange that goes something like this: PERSON AT NEWSPAPER WITH WEB-RELATED JOB: Sentinel, this is Ryan, how can I help you? USER: Your website’s all wrong. PANWWRJ: Really? What’s wrong? USER: You don’t use XMLT 4.1. It’s still…
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Catch up or get left behind
I’ve been a nomad for a few days in the middle of a short-by-my-standards 300+ mile move from the suburbs of Rochester, NY to the suburbs of Washington D.C. and boy are my legs tired. But I’m catching up on my reading, and found a few things to share with you on the theme of…