Month: January 2011
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Customer service, community management, and comment threads
If you’re reading this, you’ve probably been on one side (or quite possibly the other) of an exchange that goes something like this: PERSON AT NEWSPAPER WITH WEB-RELATED JOB: Sentinel, this is Ryan, how can I help you? USER: Your website’s all wrong. PANWWRJ: Really? What’s wrong? USER: You don’t use XMLT 4.1. It’s still…
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An alternative to Audacity: Fission
An alternative to Audacity: Fission: New to me, a free, somewhat uncomplicated audio editor for OSX.
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The Carnival of Journalism Revival Traveling Medicine Show
A couple years back, a sprawling cadre of journalism bloggers (myself included) participated — at least, for a few months — in a blog carnival. Now without getting into the sordid details of what makes a blog carnival, and [INSERT CRACK ABOUT HOW NOBODY BLOGS ANYMORE BECAUSE YOU ALL HAVE THE TWITTERS AND WHATNOTS], it…
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Texas statehouse press corps arms themselves. To use the express lane.
Texas statehouse press corps arms themselves. To use the express lane at capitol security. What? via
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The Inbox Zero Thing
I really, really, really, dislike “productivity” books. And gurus. And methods. And things that can generally be characterized as dogmatic. But I like this. I know I’m late to this party, but for years, I thought Inbox Zero was some sort of Getting Things Done-related madness involving a lot of folders and filters and whatnot.…
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Ushahidi’s Crowdmap adds checkins, just in case you need a white-label app to gather and map breaking news reports. (Hint: You probably do.)
Ushahidi’s Crowdmap adds checkins, just in case you need a white-label app to gather and map breaking news reports. (Hint: You probably do.)
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The Quora adoption hockey stick moment, explained by a Quora engineer answering a question on Quora
The Quora adoption hockey stick moment, explained by a Quora engineer answering a question on Quora, naturally.
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Not that every salesman in a flea market is sleazy, but…
This is why we use Twitter and Facebook and even Hunch and Quora to ask questions, search for products, and figure out how to replace dimmer switches. Searching Google is now like asking a question in a crowded flea market of hungry, desperate, sleazy salesmen who all claim to have the answer to every question…
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Basic Maths for Invisible Inkling
Believe it or not, I’ve redesigned this blog, yet again. Well, sort of. Ahem, more accurate: Believe it or not, I purchased the Basic Maths WordPress theme by Khoi Vinh and Allan Cole. So here’s the deal. I’m tired of redesigning this blog. For more than five years, yes, it’s been my primary — albeit…