“Cleaning up the comment cesspool”

Cleaning up the comment cesspool: Ventura County Star editor Joe Howry has penned what is either the most eloquent column a newspaper has ever published on the problem of comment threads and trolls — or the most cliché-laden — or possibly, both.

If you can get past that, it’s an interesting approach they’re taking: They know how to keep a comment thread interesting and useful, but they only have the resources to do it on a few stories a day.

(via Jack Lail)

Who’s your community site manager in the newsroom?

Questions I have coming out of the first session:

  • For newspapers with community sites, like Bakersfield and Raleigh, who is the go-to person in your newsroom for managing threads, policing comments, and general cheerleading for the site? Do you have a dedicated position leading it or is it rolled into other Web roles?
  • Is cloud-seeding on these sites only necessary in the early days of the site, before the crowd starts to manage itself, or is encouragement, seeding, and moderation from the newsroom an ongoing task?

A quick informal poll:  Who handles your community site, and is it an every-single-day job or just an occasional role?