Ryan Sholin

Tag: customer service

  • Customer service, community management, and comment threads

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    by

    Ryan Sholin
    in

    If you’re reading this, you’ve probably been on one side (or quite possibly the other) of an exchange that goes something like this: PERSON AT NEWSPAPER WITH WEB-RELATED JOB: Sentinel, this is Ryan, how can I help you? USER: Your website’s all wrong. PANWWRJ: Really? What’s wrong? USER: You don’t use XMLT 4.1. It’s still…